We're thrilled that you're considering a career at Kindly! Here's everything you need to know about this job. 🥳

🌟 What we want your help with:

• You will join our Platform Team, the backbone of our operations.

• While our AI Agents get the spotlight, you’ll be building the stable, high-performance services that make them possible.

• Our team is filled with talented people, and we foster an environment where you can learn from us while bringing fresh ideas to the table.

• We are building the world's most loved AI Agents.

• We need your backend expertise to ensure our platform is scalable, observable, and built on a foundation of "clean-code" excellence.
  

🌟 Some of our goals for the next 2 years

• Make all our bots personal and deeply conversational for all end users.

• Keep our position as the most user-friendly Chat widget and AI Agent platform.

• Scale our core infrastructure to handle increasing complexity and global traffic.

• Improve our Analytics and Insight tools to compete among the best.

• Reduce time spent on building bots by 60% through platform automation.

🌟 Where we might stand out:

• No tracking of hours (we believe in great work and trust).

• Small product team (20) with high output.

• Multiple deployments each day and 1-2 valuable features every week.

• Real ownership: You’ll work in our established codebases (Kindly and Pat) with the freedom to refactor and remove code debt.

• Your input on the areas you wish to focus on actually matters.
  
  

🌟 Our Platform Stack:

• Core: Python (Django & Django REST Framework).

• Services: TypeScript / Node.js (Express/NestJS style).

• Data: PostgreSQL, Redis, MongoDB.

• Ops/Infra: Docker, Kubernetes, Helm, Terraform.

• CI/CD: GitHub Actions / CircleCI.

• Observability: Logs, metrics, and tracing for production debugging.
  
  

🟢 About Kindly:

Kindly is a growing SaaS company of 70+ employees, working out of Oslo, Stockholm, Copenhagen, and Amsterdam. Our chatbot platform helps big businesses and organizations around the world to automate and deliver world-class customer service. We leverage AI, GPT, and machine learning to build the world's most loved chatbot. We have over 150 incredible clients that include Elkjøp Nordic, Kahoot!, Voi, Norwegian, and Happy Socks – just to name a few. Our tech reaches over one million users every month, and we handle thousands of messages every hour.

🌟 What you will do:

As a Software Engineer – Platform Backend, your job will be to:

• Maintain and evolve our core repositories (Kindly and Pat), ensuring they remain robust as we scale.

• Design, build, and maintain high-traffic APIs (REST; gRPC is a plus).

• Take responsibility for the full development cycle: from design workshops to production deployment.

• Own the data: Model relational and NoSQL data, optimizing queries and schemas for performance.

• Improve platform observability to catch and squash production incidents before they affect users.

• Coordinate with AI and Frontend teams to deliver complex, cross-functional features.

🌟 What we think you bring to the table:

• 5+ years of backend experience in production systems.

• Strong Python skills, specifically with Django and DRF.

• TypeScript proficiency on the backend (Node.js ecosystem).

• Data Mastery: Deep experience with migrations, indexing, and modeling in both SQL (PostgreSQL) and NoSQL (MongoDB).

• A proven ability to dive into and contribute to established, complex codebases.

• A "testing-first" mindset (unit/integration) and a love for rigorous peer reviews.

• Familiarity with Docker and a solid understanding of Kubernetes environments.

• Strong Git/PR workflow habits and a collaborative spirit.
  
  

🌟 It’s a bonus if you have experience with:

• Leadership Drive: A natural desire and the potential to lead a team in due time. We are looking for someone who enjoys mentoring and can grow into a formal leadership role.

• Exposure to LLMs and experience integrating AI services into backend workflows.

• AI-assisted coding proficiency: You leverage tools like GitHub Copilot or Cursor as a force multiplier to handle boilerplate and speed up delivery, without sacrificing a deep understanding of the underlying logic.

• Experience with Terraform or Helm for Infrastructure-as-Code.

• Experience with Redis for caching and transient data patterns.

• A passion for Platform Engineering (improving the developer experience for your teammates).
  
  

🌟 What we offer (the good stuff):

• Option to buy stocks at a discount

• Modern offices near Oslo Central Station (Dev team is primarily Oslo-based)

• Social stuff (parties, Friday beers, ping pong, and genuinely good vibes)

• Flexible work hours and location

• 2-day bi-monthly Hackathons during work hours

• 10 hours/month dedicated to your own personal development

More to tell, but let's do that if you find this interesting.